Our client, a prominent nonprofit organization in the United States and a key player in safety advocacy, education, research, and the sale of safety products, faced significant challenges with the implementation of Service Cloud by Salesforce. Initially carried out with another vendor, the client initiated a project assessment to identify the strengths and weaknesses of the current implementation.
Delivering a Digital Transformation
BGSF was originally brought in to complete the implementation assessment. Their scope quickly grew to develop a new digital transformation proposal, build a team of consultants, and execute that transformation.
In just 18 months, the BGSF team completed a successful reimplementation of Service Cloud! This project was transformational for the client's Marketing Department and back office, providing greater insights into their customers' website traffic and their sales cycle. Download the full case study below to learn more details about this project and our continued commitment to our client's technology strategy.