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When people think about multifamily maintenance, they picture tools, work orders, and fixing what’s broken. What’s far less visible, but just as critical, is the mental load carried by maintenance professionals every day. Tight deadlines, resident emotions, on-call hours, and constant problem-solving can quietly take a toll. Mental maintenance matters just as much as physical upkeep. Supporting the mental health of maintenance teams not only shows support and dedication to yo

Most renters don’t wake up one morning and suddenly decide to sign a lease. Long before the paperwork, they’re sending signals. Subtle (and sometimes not-so-subtle) cues that reveal where they are in the decision-making process. The difference between almost signed  and actually signed  often comes down to whether your team recognizes those signals and responds the right way. Here are five common renter signals to watch for, and how to turn each one into a confident “yes.” Fi

In a world where prospective renters start their apartment search online, and websites are often the first place they visit, the traditional sales pitch doesn’t cut it anymore. Today’s renters are savvy and skeptical . They want authenticity, social proof, and real experiences from people just like them. This shift has made resident-generated content (RGC) , especially peer review videos and testimonials, one of the most powerful tools in multifamily marketing. Why Resident-G

In property management, few relationships impact resident satisfaction more than the one between maintenance and the rest of the onsite team. Leasing can set expectations, management can establish priorities, but it’s maintenance that turns promises into lived experiences. When departments operate in silos, residents feel it through slow responses, mixed messages, and frustration that lingers long after the work order is closed. But when teams are aligned? Communities run mor

In senior living communities, maintenance is about far more than keeping buildings operational. It’s about protecting residents, supporting caregivers, and maintaining trust with families. Because residents are often more vulnerable to injury or illness, even small maintenance oversights can have overwhelming consequences. Below are some of the most common maintenance risks in senior living environments and practical ways to reduce them before they become costly or dangerous.

"Thank you, but we need to look around some more." This is the phrase every leasing team dreads to hear. But this should not be seen as a simple, polite brush‑off. This is a snapshot of how renter behavior has shifted in a fundamentally changed housing market. Understanding why  prospects are taking longer is one of the most important insights leasing professionals can have in 2026. “Looking Around” = More Options, More Choices Today’s rental inventory is deeper and broader t

As housing affordability remains top of mind across the country, multifamily owners and operators are navigating a delicate balancing act: meeting renters’ growing expectations while still protecting margins and long-term return on investment (ROI). Rising operating costs, staffing challenges, and economic uncertainty have made this equation more complex, but not impossible. The most successful communities are proving that affordability and profitability don’t have to be at o

As multifamily operators jump into 2026, one reality is unavoidable: costs are rising  across nearly every line item. From inflation-driven operating expenses and persistent labor shortages to escalating material prices and insurance premiums, housing providers are under pressure to do more with less, without compromising resident experience or asset performance. While these challenges are complex, they aren’t insurmountable. With proactive budgeting, stronger vendor partners

The way people live and work has fundamentally changed, particularly over the past 6 years. What started as a temporary shift during the pandemic has evolved into a long-term expectation: residents want homes and communities that support remote and hybrid work. For property managers and owners, this presents both an opportunity and a challenge in how to design, market, and manage communities that truly meet work-from-home (WFH) needs while remaining competitive in a crowded m

As we step into 2026, property management leaders are moving from reflection to execution. The challenges of recent years have reshaped how teams operate, and the focus now is on building smarter, more resilient organizations that can scale without burning out staff or budgets. To better understand what’s driving decision-making this year, we asked our LinkedIn community a simple question: What’s your top operational priority heading into 2026? The responses offer a clear sna

As we turn the page on 2025 and look ahead to 2026, rental market dynamics continue to evolve in ways that matter deeply for property managers, investors, and real estate professionals. By analyzing demand trends, neighborhood competitiveness, and renter profiles from 2025, stakeholders can position themselves to capitalize on shifting preferences and emerging hotspots in the coming year. Renter Demand in 2026 1. 2025’s Rental Market: A Data-Driven Foundation Across the Unite

Winter's colder weather introduces operational risks that can quickly impact resident satisfaction, property safety, and budgets if teams aren’t properly prepared. From frozen pipes and heating failures to snow removal and emergency coverage gaps, winter stresses every aspect of property operations. The most resilient properties don’t just winterize their buildings; they winter-proof their staffing and processes. Here’s how property managers can stay ahead of winter challenge

Smart amenities have quickly shifted from “nice to have” to “expected.” From smart locks and package lockers to EV charging stations, access control, and AI-powered leasing tools, today’s residents want convenience, connectivity, and seamless experiences. But while properties continue to invest heavily in technology, one critical piece is often overlooked: the people required to support it. The reality is simple: smart amenities only perform as well as the teams managing them

2025 was a year of quiet shifts that will define how multifamily operators compete in 2026. Rent growth cooled, occupancy softened in pockets, resident expectations moved even further into digital and convenience-first territory, and staffing crunches forced operators to rethink how — and who — keeps communities running. If you want your portfolio to win in 2026, start acting now. Below are the operational takeaways that should be in everyone's playbook for next year. Multifa

The apartment and multifamily housing industry is undergoing rapid transformation. According to a recent report by the National Apartment Association (NAA) , sponsored by MRI Software, many operators are wrestling with rising operating expenses, labor shortages, and mounting pressure to deliver high-quality resident services, all while modernizing and centralizing operations across portfolios. As a result, the bar for staffing has risen. It’s no longer enough to fill traditio

ESG is becoming a critical factor for both multifamily owners and operators. Residents expect healthier, lower-cost homes; investors seek resilient, lower-risk assets; and regulators and corporate buyers are demanding greater transparency. In 2026, properties that can credibly demonstrate ESG performance will stand out with higher occupancy, rent premiums, and reduced regulatory and financing risks. Explore why ESG matters for multifamily  now more than ever, how PropTech mak

Winter brings festive energy, cooler temperatures, and increased resident activity indoors. But it also ushers in elevated risks for multifamily communities. Heating systems work overtime, holiday décor creates an added electrical load, and severe weather can disrupt essential systems. For property managers, this season calls for heightened vigilance, proactive planning, and strategic fire watch support when needed. Below are practical, timely strategies to keep residents saf

The holiday season is one of the most joyful and operationally complex times of the year for multifamily communities. Package volume skyrockets, guest traffic increases, maintenance requests shift with cold-weather needs, and residents expect elevated service as they host friends and family. Concierge services play a crucial role in keeping everything running smoothly while enhancing the resident experience when it matters most. Here’s how thoughtful concierge support can tr

The holiday season is an exciting time for residents, but it’s also one of the busiest for property managers. Increased package deliveries, higher foot traffic, and elevated maintenance requests can put your staff under immense pressure. Without the right preparation, these seasonal spikes can affect resident satisfaction and operational efficiency. That’s where flexible staffing comes in. By adjusting your workforce to meet seasonal demands, you can maintain a smooth, stress

Multifamily property management comes with a unique set of challenges. And while many focus on occupancy rates, rent collection, or resident satisfaction, environmental threats often fly under the radar until it’s too late. From hoarding and fentanyl contamination to Legionella outbreaks and asbestos exposure, these hazards can pose serious health and safety risks to residents and staff alike. Understanding them and preparing in advance is critical for protecting your communi