More Packages, More People, More Pressure: Protect Your Resident Experience Through the Holidays

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The holiday season is an exciting time for residents, but it’s also one of the busiest for property managers. Increased package deliveries, higher foot traffic, and elevated maintenance requests can put your staff under immense pressure. Without the right preparation, these seasonal spikes can affect resident satisfaction and operational efficiency.

That’s where flexible staffing comes in. By adjusting your workforce to meet seasonal demands, you can maintain a smooth, stress-free experience for your residents while protecting your team from burnout.

The Holiday Surge: What Property Managers Face

During the holidays, properties experience a surge in activity across multiple fronts:

• Package volume spikes: With online shopping at an all-time high, package rooms and front desks are inundated. Delayed deliveries or misplaced packages can quickly frustrate residents. 

• Increased foot traffic and requests: Visitors, deliveries, and temporary residents increase the demand on your staff. Routine tasks may take longer, and response times can slip. 

• Elevated maintenance needs: Cold weather, seasonal decorations, and heavier usage of communal spaces often lead to more maintenance calls. 

These factors can overwhelm core teams, creating a ripple effect that impacts the resident experience.

Flexible Staffing: A Solution That Protects the Resident Experience

Flexible staffing allows property managers to strategically add temporary support where and when it’s needed most. Here’s how it works:

1. Data-driven forecasting: By analyzing historical trends, property managers can predict periods of high package deliveries, leasing inquiries, or maintenance requests. 

2. On-demand staff deployment: Temporary staff or cross-trained employees can be brought in for peak periods, ensuring essential operations remain uninterrupted. 

3. Role-specific support: From package handlers and leasing assistants to maintenance techs, flexible staffing fills gaps without overburdening your permanent team. 

This approach ensures residents experience the same level of service they expect year-round, even during the busiest season.

Benefits Beyond the Holidays

Flexible staffing isn’t just a short-term fix; it can have lasting benefits:

• Improved resident satisfaction: Timely responses to packages, maintenance requests, and leasing inquiries strengthen resident trust and loyalty. 

• Reduced burnout: Core staff can focus on critical tasks without being stretched thin. 

• Operational resilience: Your property is better equipped to handle unexpected surges, from weather events to last-minute leasing rushes. 

Preparing for Peak Season

To maximize the benefits of flexible staffing, consider these best practices:

• Start early: Analyze last year’s holiday trends and plan your staffing needs in advance. 

• Train strategically: Ensure temporary staff are familiar with your property’s systems, policies, and service expectations. 

• Monitor in real time: Track package volumes, maintenance requests, and front desk traffic to deploy staff where they’re needed most. 

Plans for a Happy Holiday

The holiday season brings excitement, but also unique challenges for property managers. By leveraging flexible staffing, you can meet these challenges head-on, protecting both your residents’ experience and your team’s well-being. After all, in a season of more packages, more people, and more pressure, the right staffing strategy ensures your residents feel valued and your operations run smoothly.

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Finish the year strong! BGSF delivers trained leasing, maintenance, and front-desk professionals when and where you need them. Get the coverage your properties deserve. Contact us today!