5 Signs It's Time to Bring in a ServiceNow Consultant

As digital transformation accelerates across industries, more organizations are turning to ServiceNow to streamline workflows, increase efficiency, and drive enterprise-wide automation. But implementing and maximizing the value of ServiceNow isn’t always straightforward.

Whether you’re facing platform complexity, underwhelming ROI, or stalled projects, it might be time to bring in a ServiceNow consultant. Here are five telltale signs your organization could benefit from specialized support.

It's Time for a ServiceNow Consultant

1. You’re Not Seeing ROI from Your Investment

You’ve invested time and budget into ServiceNow, but the outcomes aren’t aligning with expectations. If key performance indicators like incident resolution time, user adoption, or automation rates are stagnant, or worse, declining, a consultant can help. They’ll conduct a health check, identify gaps, and recommend adjustments to drive measurable returns.

2. Your Internal Team Is Overwhelmed or Under-Resourced

ServiceNow implementations require a range of expertise, including architecture, configuration, integration, security, governance, and more. If your internal team is stretched too thin or lacks certain skill sets, a consultant can step in to bridge those gaps. This not only alleviates pressure on your staff but also accelerates project timelines.

3. You’re Planning an Upgrade or New Module Rollout

ServiceNow releases new features regularly, and staying up to date requires strategic planning and execution. Whether you’re preparing for a platform upgrade or adding new modules like ITAM, HRSD, or CSM, a consultant brings experience and best practices to ensure smooth rollouts with minimal disruption.

4. You’re Struggling with User Adoption or Governance

Even the best-configured ServiceNow instance can fall flat if users aren’t engaged or processes lack structure. A consultant can help establish clear governance frameworks, deliver targeted training, and tailor the platform to meet real user needs, boosting adoption and long-term sustainability.

5. You Need Custom Integrations or Advanced Automation

If your goals include integrating ServiceNow with other enterprise systems (like Workday, SAP, or Microsoft) or implementing complex workflows, it pays to have an expert in your corner. ServiceNow consultants can build custom solutions and automations that align with your business objectives while ensuring compliance and scalability.

Look to a ServiceNow Partner

As part of the ServiceNow Partner Program, BGSF's consultants bring deep platform expertise, industry-specific experience, and a collaborative approach to solving your toughest digital workflow challenges. Whether you need short-term project support or long-term strategic guidance, we help you optimize your ServiceNow investment and achieve operational excellence. Let’s talk about how we can support your goals today.