The holiday season is a time for family, celebrations, and gifts! It’s also a time when multifamily property managers find themselves dealing with an influx of packages for their residents. As the demand for online shopping continues to rise, managing packages effectively becomes crucial to ensure a smooth and hassle-free experience for both property managers and multifamily residents. Here are some valuable tips on handling the package surge this year.
Tips for Better Package Management
Communication is Key: One of the most effective ways to manage packages during the holiday season is through clear and consistent communication with your residents. Make sure they are aware of your package policies, delivery hours, and any special procedures during the holidays. You can use email, text messages, or notices on bulletin boards to keep residents informed.
Set Up a Package Management System: Invest in a package management system that can streamline the process of receiving, logging, and distributing packages. These systems can help reduce the risk of lost or misplaced packages, as well as ensure a more efficient package-handling operation.
Secure Storage: Ensure you have a secure and designated storage area for packages. Lockable rooms or cabinets can help protect residents’ deliveries from theft or damage. Consider installing surveillance cameras in these areas to deter potential package thieves.
Extended Package Room Hours: During the holiday season, it’s common for residents to receive packages at all hours of the day. To accommodate this, consider extending the hours when your package room is accessible. Flexibility in package pickup times will be greatly appreciated by your residents.
Notify Residents Promptly: When packages arrive, notify residents as soon as possible. Timely notifications help prevent packages from piling up in your storage area and minimize the chances of lost or forgotten deliveries.
Implement Package Sign-In/Sign-Out Procedures: Require residents to sign for packages when they pick them up. This can help maintain accountability and ensure that residents receive the correct items. Additionally, it helps track the flow of packages in and out of your property.
Plan for Peak Days: The days leading up to major holidays can be particularly hectic. Plan ahead for these peak days by increasing staffing, extending hours, and ensuring all package management systems are running smoothly.
Employ Dedicated Staff: Hiring dedicated staff to manage packages during the holiday season can greatly ease the workload on your team. These temporary staff members can assist with package receipt, organization, and distribution, leaving your regular team available to focus on other essential tasks.
Effective package management during the holiday season is essential to maintain a happy and satisfied resident community. By communicating clearly with residents, implementing efficient processes, and augmenting your staff to accommodate the rush, you can navigate the holiday package surge with ease. Providing a stress-free package experience will leave a positive impression on residents and contribute to a peaceful and joyful holiday season for all.
BGSF is here to assist property managers as they prepare for the hustle and bustle of the holiday season. Make sure you have a full staff ready to go! Contact us today to get ahead of the hiring game.
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