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Out of Office: The Impact of Remote Work on Commercial Real Estate


The surge in remote work over the past few years has brought about a seismic shift in the way we approach our professional lives. This shift has reverberated through various industries, and one sector experiencing significant transformation is Commercial Real Estate Property Management. In this blog post, we explore the nuanced impact of remote work on this industry and its professionals.

Digital Transformation in Commercial Property Management

Remote work has accelerated the adoption of digital technologies within the property management realm. Cloud-based property management systems, virtual tours, and online communication tools have become essential for ensuring seamless operations. Property managers are leveraging these technologies to remotely monitor and maintain buildings, track lease agreements, and provide tenants with efficient service.

  1. Cloud-Based Property Management Systems: Property managers are increasingly relying on cloud-based property management software to centralize and streamline their operations. These systems allow remote access to critical data, including lease agreements, maintenance schedules, financial records, and tenant information. Cloud-based solutions enhance collaboration among property management teams and provide real-time updates.

  2. Virtual Property Tours and Inspections: Virtual tours have become an essential tool for showcasing commercial properties to potential tenants without the need for physical visits. Property managers can create immersive virtual experiences, allowing prospective tenants to explore office spaces remotely. Additionally, remote inspections using video calls or specialized inspection software enable property managers to assess the condition of the property and address maintenance issues.

  3. Remote Monitoring of Building Systems: Smart building technologies play a crucial role in remote operations. Property managers can remotely monitor and control building systems such as HVAC, lighting, and security through Internet of Things (IoT) devices. This not only improves operational efficiency but also allows for proactive maintenance, reducing downtime and enhancing the overall tenant experience.

  4. Digital Communication Platforms: Effective communication is vital in property management, and remote operations rely on digital communication platforms. Property managers use email, messaging apps, and collaboration tools to stay in touch with tenants, vendors, and team members. Virtual meetings and video conferencing platforms facilitate discussions, updates, and collaborative decision-making.

  5. Automated Maintenance and Service Requests: Automated systems for handling maintenance and service requests empower tenants to report issues digitally. Property managers can then prioritize and address these requests remotely, coordinating with maintenance teams or contractors as needed. Automation ensures a swift response to tenant needs and contributes to overall tenant satisfaction.

Adapting to Changing Tenant Needs

As remote work alters the traditional office dynamic, tenant expectations are evolving. Property managers now need to be more attuned to the needs of tenants who may require flexible lease terms, enhanced digital amenities, and spaces that cater to a hybrid work model. Adapting to these changing expectations is crucial for retaining tenants and attracting new ones.

  1. Emphasis on Health and Safety Protocols: The remote work trend has heightened awareness regarding health and safety in commercial spaces. Property managers are implementing and communicating stringent health protocols to reassure tenants about the safety of the spaces they occupy. This includes regular cleaning schedules, touchless technologies, and updated ventilation systems to meet the evolving standards of a post-pandemic world.

  2. Flexible Space Solutions: With the rise of remote work, companies are reassessing their office space needs. Property managers are responding by offering flexible space solutions, such as coworking spaces and adaptable lease terms. This flexibility allows businesses to scale their space requirements up or down based on fluctuating workforce needs, providing a valuable selling point for commercial properties.

  3. Communication and Community-Building Maintaining a sense of community within commercial properties has become a priority. Remote work can lead to a sense of isolation, and property managers are countering this by fostering virtual communities. Online forums, social media groups, and digital events help tenants connect and engage, creating a sense of belonging even in a remote work environment.

Adapting for the Future

The impact of remote work on commercial real estate property management is multifaceted, requiring adaptability and a forward-thinking approach. As the industry continues to evolve, property managers who embrace digital transformation, understand changing tenant needs, prioritize health and safety, and foster community will play a pivotal role in shaping the future of commercial real estate.

As you and your team adapt to the future of Commercial Real Estate, consider the invaluable support BGSF can provide to your team. From saving time and resources in hiring to accessing a diverse talent pool, the benefits are numerous. Face the future confidently, knowing that you have a dedicated partner committed to helping you build a team that will help you drive success. Contact us to request top talent today!

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