Do Happy Employees Equal Happy Customers?
Updated: Sep 12
It’s no secret that employees act as the public face of your company. Not only do they ensure that work gets completed in a timely and efficient fashion, but they are also the ones to interact with customers and clients. As a result, the happiness of your customer base may well depend on the happiness of your employees. In fact, if your workers are moping or sulking, your customers may be the ones to suffer. Here are some tips for keeping the people in your facility as happy as possible so your business can reap the benefits.
Want to boost satisfaction among your workers? Consider assigning them mentors when they first start at the company. Beginning a job is always stressful, and workers may not feel comfortable coming to their supervisors with concerns. Not only do mentors guide new teammates, but they also ensure employees have people around to help them through the tough times. Those mentors don’t have to be in the same department, but an employee who is comfortable answering any questions and guiding the new employee.
A good salary is important, but today’s workers expect other, less tangible benefits as well. Along with a positive work environment in which everyone is treated with respect, employees appreciate subsidized gym memberships, team lunches, and even just an occasional “thank you” for a job well done. If funding permits, you may want to consider offering bonuses for those teammates who consistently go above and beyond. Bonuses should reemphasize the core values and beliefs of the company so employees know that management truly believes in what they are preaching.
Regular commuters know that traffic is worse than ever these days. One way to boost employee happiness without adding even a dime to your budget is to allow workers greater flexibility in scheduling. While some companies let their teammates work flex hours, others permit their staff to work from home now and then. Along with improving your employees’ quality of life, flexible scheduling may allow a business to cut costs on rent and office equipment.